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HealthcareWeb AppAIAccessibility
A patient portal that cut no-shows by 41%
Redesigned a clunky patient portal into an accessible, AI-assisted experience that patients actually use.
0%
Fewer no-shows
0%
Task completion
0%
Call volume
The challenge
MedFlow's legacy portal had a 22% task-completion rate. Patients struggled to book, reschedule, and find records — driving costly no-shows and call-center load.
Our solution
We ran a full UX audit, rebuilt the portal on Next.js with WCAG-AA accessibility, and added an AI assistant for scheduling and FAQs. Appointments became 3 taps; reminders went smart.
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